Please allow up to five business days from the date of purchase for personalised orders to be selected, customised and dispatched.
Thread Avenue offer free standard shipping on all orders and express shipping for $25 Australia wide. Orders will be delivered via courier or Australia Post and a tracking number will be provided once dispatched.
We offer priority shipping with same day dispatch at an additional cost of $50. All orders must be completed by 12pm Monday to Friday.
Upon dispatch you will receive a shipping confirmation containing your tracking information.
All parcels require a signature upon delivery. If you are unavailable at your provided shipping address, a delivery card will be left to direct you to your nearest collection point.
Delivery times may vary due to circumstances beyond our control. During peak and holiday seasons, orders may take up to 10 business days to arrive. We thank you for your understanding and cooperation.
Please ensure all shipping details and contact information are correct before placing your order as we will not be responsible for any loss of goods due to customer error.
If your parcel is undelivered and needs to be resent, you will be charged an administrative fee of $20 before your parcel is redelivered.
We do not ship to PO Box addresses.
Thread Avenue currently do not offer international shipping. Please follow our social media pages or subscribe to our newsletter to be informed when international shipping will be available.