FREQUENTLY ASKED QUESTIONS

PAYMENT
All payments will be made through a secure payment gateway. A proof of purchase for the transaction will be sent to you along with your purchase. We accept Visa, MasterCard, AMEX and PayPal. 
 
CANCELLING ORDERS
Should you wish to change your order after your payment has been processed, please contact us immediately and we will try our best to accommodate your request. There may be some instances where we are unable to modify your order. We are unable to cancel orders after items have been personalised.
 
DELIVERY TIMEFRAMES
Please allow up to five business days from the date of purchase for personalised orders to be dispatched excluding rural areas. Delivery times may vary due to circumstances beyond our control. During peak and holiday seasons, orders may take up to 10 business days to arrive. We thank you for your understanding and cooperation.
 
TRACKING
You can track your order here.
 
GIFT WRAPPING
All purchased items will arrive in our signature tissue paper at no additional cost. Our signature gift boxes are available for purchase in our online store.
 
INTERNATIONAL ORDERS
Thread Avenue currently does not offer international shipping. Please follow our social media pages or subscribe to our newsletter to be informed when international shipping is available.
 
FAULTY ITEMS
If you have received an item you believe to be faulty, please contact us immediately to discuss your options for a repair, replacement or refund, subject to the conditions of our returns policy. See our terms and conditions.
 
CUSTOMER SERVICE
If there is a problem with your order please contact us immediately. Please allow up to 48 hours for a response from one of our customer service representatives.
 
SIZING GUIDE
Please refer to our sizing guide on each individual product page.
 
CARE INSTRUCTIONS
Please refer to our care instructions on each individual product page.
 
CORPORATE GIFTS
Thread Avenue offers unique and personalised corporate gifts that will leave an impression your clients will love. We can work with you to create a gift solution that suits your budget and needs.